SUMMARY OF QUALIFICATIONS

• Thorough knowledge of culture and linguistic theory underlying cultural diversity and cross-cultural communication
• Expert skill in identifying critical variables underlying cross-cultural collision in business settings
• 15 years experience as a trainer of managers, staff, trainers, and educators with highly positive evaluations
• Extensive work, consulting, and travel in 47 countries.
• Conversational skill in Spanish, Portuguese, French. Some fluency in Russian, Indonesian, Japanese, and Guarani

WORKSHOPS/CONSULTING ON CROSS-CULTURAL COMMUNICATION

• Assessment of cultural misunderstanding and conflict in the work place and its impact on service and productivity.
• Presentations to participants from a variety of ethnic and racial backgrounds and to recent immigrants which:

• Explore the role of attitudes, values, and beliefs in understanding the underlying message and intention of speakers from different cultures
• Provide knowledge about different factors (such as leadership, participation) which impact the form and underlying values of messages
• Develop skills in analyzing miscommunication and empathy in responding appropriately to communication with people from a variety of ethnic and racial backgrounds and to recent immigrants
• Utilize the diversity within groups to help participants understand the nature of cross-cultural communication
• Use highly interactive methodology to accomplish the above goals including video, role play, analysis of critical incidents, group discussions

• Consultations on specific instances of cultural misunderstanding to identify underlying values, beliefs, and expectations and to recommend remedies

• Adjunct Faculty, Diversity Management Institute, Montgomery Community College Rockville, MD. (September, 1999Špresent)
• Marriott Worldwide Learning Resources, Marriott International, Consultation on Design of a CD Rom on Improving Communication in Our Diverse Workforce.
• Goodwin House and Goodwin House West, Alexandria, Virginia. Assessment of communication issues, Consultation on specific problems and Workshops for Trainers, Managers, Supervisors, and Staff.
• Staff Development Resources, Houston, Texas Workshop for K--12 teachers.
• Georgetown University, Washington, D.C. Workshop for managers, International Executive MBA.
• Michelin Corporation, Greenville, South Carolina, Workshop for managers,.
• Northern Virginia Area Realtors, Presentation on Cross-Cultural Sales.
• Arlington County Adult Education, Arlington, Virginia. Workshop for Human Resource Managers.
• George Washington University, Washington, D.C. Cross-cultural management course for MBA's,.

WORKSHOPS/CONSULTING ON RELATED TOPICS
(Language Learning and Education)

Apple Computer Corporation, Cupertino, CA; Monash University (Melbourne, Australia); Air Force Academy; USAID (Bolivia, Paraguay, Peru), American Institutes of Research, Palo Alto, CA; High Scope, Ypsilanti, MI; Oakland University, Rochester, MI: University of Texas, San Antonio, TX; InterAmerican Research Associates, Inc., Washington, D.C.; New Haven Unified School District, Union City, CA., Universidad de las Americas, Puebla, Mexico; Upsala University, Upsala, Sweden; Arizona State University, Dept. of Linguistics, Flagstaff, Arizona.

EDUCATION

RELATED ACADEMIC EXPERIENCE

• Associate Director, Language & Cultural Perspectives and Senior Research Fellow, Lauder Institute, Wharton School of Business (2 years). Research included collecting case studies on cross-cultural communication from Fortune 500 companies.
• Coordinator, Culture Learning Institute, East-West Center, University of Hawaii. Research on language and communication problems which arise nationally, locally, and in sectors such as business, public administration, education (3 years).
• Editor, Language Planning Newsletter, East-West Center, University of Hawaii. Focus on language and communication problems around the world. Writers and subscribers from over 100 countries (11 years)
• Assistant and Associate Professor of Anthropology and Linguistics at several universities: Tulane University, University of North Carolina, George Washington University ( 6 years)

PUBLICATIONS

Learner Self-Management Joan Rubin Curriculum Vita Participant Comments Home j o a n 1 2 3 4 @ g m a i l . c o m Phone:  (301) 933-6931